Frequently asked
Ordered by how often support is asked, not by how comfortable the answer is.
What happens if my position moves against me past my margin?
The engine closes positions, worst first, until your margin level returns above the maintenance threshold. You are notified at 100%, at 80% and at the close itself, and the closing ticket names the margin level that triggered it.
Is my money held separately from yours?
Client funds are held in segregated accounts at the institutions named on the settlement page, and are not used for the operator’s own purposes. The settlement page names the institution for your region.
What does stopping a copy do to positions already open?
Nothing. Stopping ends new mirroring; positions already opened stay open and remain yours to close. This is the engine’s behaviour, and every surface in the platform states it the same way.
Can I lose more than I deposit?
No. Accounts carry negative-balance protection: if a gap moves a position past your equity, the shortfall is absorbed rather than billed to you.
Why was my withdrawal refused when I have the balance?
Almost always a rolling daily cap rather than the balance. The refusal names the cap, the amount already withdrawn in the window, and the time the window resets.
How long does a deposit take to credit?
Card and stablecoin credit on confirmation, usually inside ten minutes. Bank transfer credits on receipt, typically one to two business days. A deposit reported in one currency is credited in the site’s currency at the rate printed on the receipt.
What this page does not answer
Six questions is not a manual. Three things people ask about are answered where they happened rather than here, because the screen holds the figure and this page does not.
What a trade actually costs
Commission, both spreads, overnight financing, withdrawal and conversion are one table on the fee schedule, in this site’s own currency — including the two lines it has not set.
What your own account did
A margin close, a refused withdrawal and a credited deposit each carry their own reason on the ticket. Nothing general can say more about them than the ticket already does.
Anything still unanswered
Write to us. Every message is answered within one business day, and usually inside a few hours while the session is open.
Trade the electric economy — vehicles, storage, generation and the metals underneath them.
Stay in the loop
One email a week on the electric economy. Unsubscribe any time.
Trading leveraged instruments carries risk to your capital and most retail accounts lose money. Figures shown throughout this site are worked examples, not quotes. Every symbol named refers to a publicly listed security and appears as market data; no issuer named endorses or is affiliated with this platform.